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We present a tight shortlist so you are not buried in CVs that miss the mark.
30+ Years CS Experience · Australia-Wide
Offshore recruitment across Australia
We connect Australian businesses with vetted offshore talent and help transform underperforming customer service teams. Backed by 30+ years in senior CS leadership — available nationwide.
What we do
Practical offshore recruitment and customer service support for Australian operators who want quality hires without the admin overload.
Offshore Team Recruitment
Build a capable offshore bench with candidates sourced and screened to match your standards.
Customer Service Consulting
Clear recommendations on queues, quality, and leadership so your CS team performs reliably.
CS Department Transformation
Restructure roles, workflows, and expectations so service delivery matches what you promise customers.
Systems Implementation
Roll out ticketing, telephony, and knowledge tools with a plan your team can actually follow.
Candidate Screening & Placement
We handle résumé triage and first interviews so you only meet people who fit the brief.
Local experience, offshore reach
Susan Purcell founded Common Ground after more than 30 years leading customer service operations at a senior level across Australia. We have watched strong teams lift revenue and weak ones erode trust, and we built this practice to give you the same disciplined hiring and operational rigour we relied on in-house.
We help you stand up offshore teams, refine the department you already run, and implement systems that stick. If you want fewer time-wasting interviews and more people who can start strong, we are ready when you are.
Read our storyNumbers that matter
Real thresholds we work to, no inflated claims, just the experience and coverage behind the work.
Why Australian businesses call us
Offshore recruitment only works when screening is honest and your operating model is clear. We keep both on track.
Australian market context
Advice that reflects local consumer expectations, compliance touchpoints, and how offshore teams plug in.
Cost clarity
We talk plainly about wage bands, on-costs, and what “good” looks like before you commit.
Playbooks that stick
Documentation and handover notes your managers can follow without us hovering forever.
Where we support clients
Remote-first delivery with Australian hours in mind, these hubs are where teams often anchor their operations.